Here's <u>my</u> Verizon DSL set-up story: the router/modem had come in the mail and Ramon (!) couldn't get it to work (there's a clue that something is not right). So I decided I would try one day. I can't quite remember all the things that didn't happen, but, in short, I called Verizon to explain that I couldn't get the DSL connection installed and could they halp? No problem, for a fee, we'll send someone out. So they sent someone out who rooted around outside and discovered that the hardware switch on the outside of the house had never been turned on (this, although I had been paying for a connection I wasn't using for several months -- but that's another story). The installer found the intermediate browser access page but didn't know from MACs, so I was on my own from that point on. It involved another phone call (to someone in India, I swear, whose English was game but sometimes incomprehensible), but eventually the thing was installed, although I almost gave up at several points. However, I was not about to pay Comcast prices anymore, since the DSL connection <i>and</i> phone service were both only a few dollars more than Comcast's internet access fee.
Yeah, the service is sometimes significantly slower (but never as slow as dial-up <shudder>), like right now for instance. But the savings is worth the slowness; one wishes, however, that people who set up computer systems actually knew a little bit more about computers than they apparently do.
jere - 2006-08-18 08:06:21
Here's <u>my</u> Verizon DSL set-up story: the router/modem had come in the mail and Ramon (!) couldn't get it to work (there's a clue that something is not right). So I decided I would try one day. I can't quite remember all the things that didn't happen, but, in short, I called Verizon to explain that I couldn't get the DSL connection installed and could they halp? No problem, for a fee, we'll send someone out. So they sent someone out who rooted around outside and discovered that the hardware switch on the outside of the house had never been turned on (this, although I had been paying for a connection I wasn't using for several months -- but that's another story). The installer found the intermediate browser access page but didn't know from MACs, so I was on my own from that point on. It involved another phone call (to someone in India, I swear, whose English was game but sometimes incomprehensible), but eventually the thing was installed, although I almost gave up at several points. However, I was not about to pay Comcast prices anymore, since the DSL connection <i>and</i> phone service were both only a few dollars more than Comcast's internet access fee. Yeah, the service is sometimes significantly slower (but never as slow as dial-up <shudder>), like right now for instance. But the savings is worth the slowness; one wishes, however, that people who set up computer systems actually knew a little bit more about computers than they apparently do.